How can you ensure that you are not just another Customer Success Manager, but stand head and shoulders above all others? From my experience, the following are the top ten traits in the best Customer Success Managers that I have ever hired, worked with and learnt from:
Author Bio: Adam Joseph
Founder of CSM Insight who had previously spent 15 years managing Customer Success organisations for leading businesses. Passionate about all things Customer Success and a recent keynote speak at the Gainsight Pulse EMEA conference.