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CSM Insight have given us incredibly useful insights into how we can increase our win rates, better understand our customers and helped shape our future strategy. We absolutely recommend them to anyone looking to improve win rates and decrease churn.
Scott Lutter, Head of Sales, Leyton |
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CSM Insight delivered a fantastic two-day training course that really helped our teams understand how they can help maximise customer value. We already have started to see some impressive results and would recommend the course to anyone wanting to build a world-class CS organisation.
Tomika Rogers, Director of Customer Success & Support, Gordian |
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Adam's vast knowledge and experience in Customer Success has been invaluable to our organisation as we try to build a mature CS team and culture. So far, Adam and the CS team have been focusing on organising our key priorities and understanding the changes that need to take place in order to build success for our customers, and as a result, our organisation.
Michal Magdziarz, co-founder and CEO, DeepCrawl |
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Adam has been instrumental in guiding our Customer Success strategy as we transition from startup to scale up. The service side of our business has always been core to our success and it was great to find an incredibly experienced leader in the field who could help us to identify the type of roles and individuals that were applicable to us at our stage, then assist with everything from refining our job specs to identifying suitable candidates. All with a fantastic can-do attitude! Thanks again Adam.
Iain Hagger, Founder & CEO, CampaignAmp |
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Adam has been helping us implement new processes and put a better structure around our Customer Success framework. His empathetic approach and sheer industry expertise enabled us to implement strategies methodically that are now paying off.
Rory Codrington, Founder & CEO, We Delight |
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Adam has been hugely valuable in helping us move to the next level in our Customer Success work. We pride ourselves on having grown a business based on incredible service and delivery to customers, and Adam’s coaching has helped us take that even further. His strategic guidance and practical advice has helped us understand what we do well and where we can improve, and to plan for putting it into practice. He always takes the time to understand the underlying factors at play, and is a trusted source of expertise for our leadership team.
Jonathan Levy, Operations Director, Marketing Logic |
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Working with Adam is awesome. For someone with such extensive experience and knowledge to be so approachable and personable is a breath of fresh air. His advice has helped me to make big decisions that has already positively impacted our Customer Success organisation and I look forward to continuing to work with Adam as our business grows.
Justine Lawrence-Piccott, Manager, Customer Success, Sideways 6 |