Almost every organisation with a Customer Success function focuses their teams’ efforts on higher-paying customers, providing them with a "high touch", heavily customised service. For lesser-paying customers, there is little (if any) outreach due to a lack of time and resources or difficulty in designing scalable and cost-effective engagement models. The ultimate outcome for these long-tail customer segments is reduced adoption, lower satisfaction rates and higher churn.
Our CSO offering enables companies to remedy this issue by quickly and effectively extending their human coverage model beyond "high touch" to help clients of all sizes and revenues achieve maximum ROI. CSO provides high calibre, outsourced "virtual CSMs" who can work directly with your clients to help them increase their overall value of using your solution.
Bridging gaps in your existing team (e.g. covering staff absences or whilst hiring new staff)
Organisations transitioning towards a SaaS model
Don't yet have a Customer Success Team?
Start-ups or early stage companies often initiate a Customer Success team without any previous experience and then have to go through a lengthy (and costly) trial and error learning curve. Implementing CSO helps to:
Ensure that your Customer Success strategy gets off to the right start with proven methodologies and strategies that make a difference
Ensure that your customers start getting value from using your solutions immediately
Mitigating the risks and expense of hiring your own in-house CS resources
Build the business case required for possible future in-house CS resources
Who's behind Customer Success Outcomes?
The three founders of Customer Success Outcomes have a wealth of global experience managing, building and running Customer Success functions and teams at leading B2B SaaS companies. Today, each founder successfully manages their own specialised consultancy business and have come together to create Customer Success Outcomes.